Raye ‘devastated’ after system error leaves 65 ticketholders stranded outside Paris concert

February 18, 2026 – Radio 854 Music News:

Fans of British star Raye were left disappointed after a ticketing system error reportedly prevented dozens of concertgoers from entering her show in Paris, prompting the singer to apologise and say she was “devastated” by the situation.

According to reports, around 65 fans — many of whom had valid tickets — were unable to gain entry after a technical glitch caused issues with scanning at the venue. Some attendees said they had travelled long distances to see the performance, only to be turned away at the doors.

Raye addressed the incident on social media shortly after the show, expressing sympathy for those affected and stressing that the problem was beyond her control. She said she was “truly heartbroken” that fans missed out and promised to work with organisers to make things right.

The singer, known for hits like “Escapism,” added that ensuring fans have a positive experience is incredibly important to her, and she thanked supporters for their patience while the issue is investigated.

Event organisers are reportedly reviewing what went wrong with the ticketing system, with discussions underway about possible refunds or compensation for those impacted.

Despite the disruption, the concert itself went ahead for those able to enter, with fans praising Raye’s performance and emotional connection with the crowd.